Provide direct back up and provide support for Account Managers and other Managers.-telephone contact with agency and clients.-direct contact with agency personnel and clients on all assigned accounts.-
Excellent telephone and verbal communications skills highly preferred.-Strong administrative and organizational skills, highly desired.-Ability to work cooperatively with co-workers; must be a team player.-Computer proficiency; ability to adapt quickly to new software programs-Willingly accepts direction.
Takes inbound or places outbound calls to provide information to customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy.