Customer Service Representative to provide exceptional customer service and support to our customer base, Sales Representatives, and consumers.
Major Duties and Responsibilities:
Provide order processing data entry for requests from customers to place and manager orders, provide pricing and delivery information, and additional requests, by phone, fax, email, and EDI transactions.
Perform proactive follow up with other Customer Support Team members to ensure efficient resolution to customer requests through collaboration and effective teamwork.
Utilize order-processing reporting system to ensure all orders are completed successfully through order fulfillment process.
Respond to caller questions about products, programs, and services to provide accurate information and to also support complaint-handling follow up as required.
Solicit sales of new or additional products by providing alternate solutions when required, or when promotional opportunity is identified.
Ensure pricing approval process is supported and works in compliance to Customer Service policies and procedures.
Provide support for special projects as needed
High school diploma or general education degree (GED); some college preferred
Must have a minimum of 2 years of customer service experience
Extremely detail-oriented with excellent written and verbal communication skills
Able to work collaboratively in a team environment and multi-task
Possess a customer-centric commitment to build and maintain customer relationships
Demonstrate exceptional problem solving and organizational skills
Display energetic, self-motivated and quick thinking with positive attitude
Equivalent combination of experience and/or education may be considered