Job Summary:

Customer Service Representative to provide exceptional customer service and support to our customer base, Sales Representatives, and consumers.

Major Duties and Responsibilities:

Provide order processing data entry for requests from customers to place and manager orders, provide pricing and delivery information, and additional requests, by phone, fax, email, and EDI transactions.

Perform proactive follow up with other Customer Support Team members to ensure efficient resolution to customer requests through collaboration and effective teamwork.

Utilize order-processing reporting system to ensure all orders are completed successfully through order fulfillment process.

Respond to caller questions about products, programs, and services to provide accurate information and to also support complaint-handling follow up as required.

Solicit sales of new or additional products by providing alternate solutions when required, or when promotional opportunity is identified.

Ensure pricing approval process is supported and works in compliance to Customer Service policies and procedures.

Provide support for special projects as needed

Qualifications:

High school diploma or general education degree (GED); some college preferred

Must have a minimum of 2 years of customer service experience

Extremely detail-oriented with excellent written and verbal communication skills

Able to work collaboratively in a team environment and multi-task

Possess a customer-centric commitment to build and maintain customer relationships

Demonstrate exceptional problem solving and organizational skills

Display energetic, self-motivated and quick thinking with positive attitude

Equivalent combination of experience and/or education may be considered